NATIONAL PATIENTS' RIGHTS CHARTER
Every patient has the right to:
• A healthy and safe environment.
• Access to safe healthcare.
• Emergency care in life-threatening
situations.
• Confidentiality and privacy.
• Be treated with courtesy
and consideration by all staff.
• Be informed about his/her illness/condition
and treatment, to be in a position to
give informed consent.
• Exercise choice in healthcare services.
• Participate in decision-making
that affects his/her health.
• Be referred for a second opinion.
• Continuity of care.
• Complain about health services.
• Be treated
by a named healthcare provider.
• Refuse treatment or information
about his/her illness Every patient or client has, inter
alia,
the responsibility to:
• Take care of his/her health by adopting
a healthy lifestyle.
• Care for and protect the environment.
•
Respect the rights of other patients and health providers.
•
Provide healthcare providers with relevant and accurate information
for diagnostic,
treatment, rehabilitation or counselling purposes.
• Advise the healthcare providers on his/her wishes about
to his/her death.
• Comply with the prescribed treatment or rehabilitation
procedures.
• Enquire about the related costs of the treatment
and/or rehabilitation and arrange for payment.
Please contact
our Customer Service Call Centre if you feel your charter rights
have not been met by a National Renal Care facility or staff
member.
